Content
1 module
Rating
Course length
3 hours
Instructor
Alyssa Lidow
Released
13 Apr 2026
Price
$259.00 CAD
+ Sales tax
Description
This training provides front-line workers with practical customer service competencies and trauma-informed de-escalations techniques to effectively, safely, and respectfully respond to difficult or emotionally charged situations.
This course is in person at Ward & Uptigrove on Wednesday, May 27, 2026 from 8:30 AM - 11:45 AM.
Certificate
By completing/passing this course, you will attain the certificate Certificate of Completion (Large Title)
1.
Calm, Clear, Connected: Trust-Building Skills for High-Pressure Customer Moments
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